TECHNICAL ASSISTENCE

Thanks to the experience matured in the course of the years, we are able to offer an efficient support service for our customers. Our post-sales service includes prompt assistance for the entire duration of the warranty period, the supply of original spare parts and the dispatch of technicians each time the necessity arises.

Upon expiry of the warranty period, assistance is in any case assured, for example through scheduled maintenance to ensure full control of the status of the machinery and to prevent unexpected machine downtimes, or through our remote assistance service for further effective and immediate aid in case of machine downtime.
Our services are aimed at resolving many different types of problems. Our technical, electrical and electronic design department is at your disposal to assess the suitability and feasibility of updates and modifications on your machines for the purpose of enhancing quality levels.
Several different solutions, such as the SCADA system, are designed based on the needs of those customers who want to monitor data relating to production, downtimes, warehouse stocks, etc.